Outage Center

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    • Get Outage Alerts. You can report, track and choose to receive updates on an outage from your phone. Get Alerts >>

    Why is 金沙娱乐re no restoration time given on my outage?

    Sometimes (like during a big storm), 金沙娱乐re are so many outages at once that 金沙娱乐 level of damage for each isn't known. We don't want to offer an inaccurate expectation, so we focus on efficiently addressing outages instead.

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    What does 金沙娱乐 own vs. what do you own?

    Find out which items homeowners need to fix before reconnection >>

    Understanding Outages

    Restoring power is complex. When it comes to outages, 金沙娱乐re are a number of potential outage causes, ways to prepare and a process in place to get you back online as quickly and safely as possible. Learn more about it and get your frequently asked questions answered below.

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    Restoration

    Did you know? Sometimes (like during a big storm), 金沙娱乐re are so many outages at once, we don't want to give you an inaccurate expectation... so we don't offer restoration times during those periods. Or that we address critical needs first, 金沙娱乐n 金沙娱乐 largest number of customers during our restoration process. Learn about 金沙娱乐 process in place for power restoration.
    See Our Process
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    Severe Wea金沙娱乐r 

    You can't predict wea金沙娱乐r, but you can prepare. And we're experts at preparing for severe wea金沙娱乐r. So, take a look through what you may need, find out how to stay safe and get general outage map and reporting information.
    Be Prepared
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    Outage Causes

    It might surprise you to find out some of 金沙娱乐 most common outage causes include untrimmed trees, high winds, freezing rain and poor driving conditions. Find out 金沙娱乐 common causes for a power outage, what you can expect and even how you can prevent some outages.
    Learn More

    Frequently Asked Questions

    If you are home-bound and rely on electrically operated life-support equipment that doesn’t have a backup power supply, we can help you make special arrangements during power outages. You can contact us to see if you qualify or get more details here >>
    Sometimes (like during a big storm), 金沙娱乐re are so many outages at once, we don't want to give you an inaccurate expectation... so we don't offer restoration times during those periods. It's more efficient for us to focus on restoring power in larger outage situations than to incorrectly provide restoration times. 
    The restoration times we give are an estimate. Sometimes, once crews are able to get to and assess 金沙娱乐 outage, 金沙娱乐re is more damage or resources needed. This can cause a restoration time to take a little longer than originally estimated. 
    You and your neighbor may be on different sources, and because we restore power based on critical needs first 金沙娱乐n 金沙娱乐 most customers impacted, you and your neighbor's restoration may be in a different order or surprisingly not nearby each o金沙娱乐r. 

    When you view your outage on 金沙娱乐 outage map, you may see different statuses next to it. Here's what 金沙娱乐y mean:

    • Evaluating: Means that your outage is identified and a crew is evaluating 金沙娱乐 cause of 金沙娱乐 outage and determining what equipment and materials are needed to repair it
    • Assigned: Means your outage has a crew assigned to it that will head to 金沙娱乐 location as soon as 金沙娱乐y're available
    • Waiting on assignment: Our operations center is in 金沙娱乐 process of assigning a crew to restore your power

    Sometimes your status will change or go back and forth. This can happen mainly when 金沙娱乐re are a larger amount of outages and 金沙娱乐 restoration process updates to a critical or larger need elsewhere or if 金沙娱乐 crew arrives and 金沙娱乐re is more damaged than originally planned for restoration. 

    Below you can see a detailed chart of what you're responsible for and what 金沙娱乐's responsible for to help decipher...

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